BENEFITS OF BOOKING
ON OUR WEBSITE
Booking through our official website will guarantee you the best price online, as well as exclusive benefits.
Book now and enjoy a little welcome gift from us. If you choose a superior room, we will also provide you with a free bottle of wine.
Valid for bookings made through this website at least 10 days in advance and with a minimum stay of 2 nights. Non-refundable cancellation policy.
Any person who is related to EL MARELLS SA, hereinafter HOTEL TRES ANCLAS may report conduct constituting a breach of the law and the duties and obligations arising from the Protocols, Codes and Policies approved by the HOTEL TRES ANCLAS.
For this reason, the HOTEL TRES ANCLAS has implemented an internal Whistleblowing Channel that allows monitoring, detection and correction of bad practices carried out by the staff and the company.
The existence of this channel does not prevent the submission of complaints through other external channels both state and autonomous existing or that may be implemented by the competent authorities to protect whistleblowers in accordance with the provisions of Directive 2019/1937 on the protection of whistleblowers.
Any employee, supplier, client and/or member of the management body of the HOTEL TRES ANCLAS who has knowledge of any breach of current legal regulations, which contravene the commitments contained in the Code of Ethics or violate the policies, rules or procedures of the entity, have the duty to report such conduct through the Whistleblower Channel in a diligent manner.
The Whistleblowing Channel is a confidential tool, the use of which will not entail retaliation, and we refer for this purpose to the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of individuals with regard to the protection of individuals with regard to the use of the Whistleblowing Channel, as well as to the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of personal data.
For this purpose, the HOTEL TRES ANCLAS makes the following means of communication available to such persons:
Form of submission of complaints:
Reports can be made either anonymously or under cover of anonymity from our website at www.hoteltresanclas.com/en/complaints-channel/
Complaints may also be made in writing by post or email; or verbally by telephone or voice messaging system. Complaints made through these channels must contain, as a minimum, the following elements:
This website uses technical cookies necessary for the correct functioning of the website and its services, statistical analysis of browsing statistics and links to social networks.