Complaints channel

Any person who is related to EL MARELLS SA, hereinafter HOTEL TRES ANCLAS may report conduct constituting a breach of the law and the duties and obligations arising from the Protocols, Codes and Policies approved by the HOTEL TRES ANCLAS.

For this reason, the HOTEL TRES ANCLAS has implemented an internal Whistleblowing Channel that allows monitoring, detection and correction of bad practices carried out by the staff and the company.

The existence of this channel does not prevent the submission of complaints through other external channels both state and autonomous existing or that may be implemented by the competent authorities to protect whistleblowers in accordance with the provisions of Directive 2019/1937 on the protection of whistleblowers.

Any employee, supplier, client and/or member of the management body of the HOTEL TRES ANCLAS who has knowledge of any breach of current legal regulations, which contravene the commitments contained in the Code of Ethics or violate the policies, rules or procedures of the entity, have the duty to report such conduct through the Whistleblower Channel in a diligent manner.

The Whistleblowing Channel is a confidential tool, the use of which will not entail retaliation, and we refer for this purpose to the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of individuals with regard to the protection of individuals with regard to the use of the Whistleblowing Channel, as well as to the provisions of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of personal data.

For this purpose, the HOTEL TRES ANCLAS makes the following means of communication available to such persons:

• Web platform www.hoteltresanclas.es
• Email adress: canalsocial@hoteltresanclas.es
• Telephone number: 962848240
• Postal address: Calle de la Valldigna 11 de la Playa de Gandia 46730 (Valencia).

Form of submission of complaints:

Reports can be made either anonymously or under cover of anonymity from our website at www.hoteltresanclas.com/en/complaints-channel/

Complaints may also be made in writing by post or email; or verbally by telephone or voice messaging system. Complaints made through these channels must contain, as a minimum, the following elements:

• Identity of the accused: name and surname(s), as well as any other data known and considered relevant for the identification of the alleged offender.
• Reason for the complaint: description of the facts or circumstances that in the complainant's opinion constitute non-compliance or irregularity.
• Concrete evidence to support the complaint: all documents available to support the belief that the irregularity described in the reason for the complaint has been committed.
• Where appropriate, the complainant may indicate an address, e-mail address or safe place for the purpose of receiving notifications. Likewise, the complainant may at any time expressly waive receipt of any communication with respect to the actions taken as a result of the complaint.

Acces to the complaints channel